To accomplish this, its helpful to conduct a skills gap analysis to determine areas of improvement and growth. It can also be useful for career advancement within your company. SLAs involve identifying standards for availability and uptime, problem response/resolution times, service quality, performance metrics and other operational concepts. Source, attract and hire top talent with the worlds leading recruiting software. Review workforce trends to help you uncover potential skills your company will need to attain., For example, how will changes in technology influence future jobs and skills for your organization? The outcomes of this activity will not only determine the ways to improve performance of each person but also find out the best practices that one should adopt to improve their performances so that their productivity can be enhanced. The gap analysis process entails conducting an assessment and documenting the findings. Keep track of which high priority skills are present within your organization, and to what level. That way you will have a benchmark of what skills and level these skills need to be in order to complete a skill gap analysis for employees. WebTheres a lot of flexibility here. Her work has appeared on Business.com, Business News Daily, FitSmallBusiness.com, CentsibleMoney.com, and Kin Insurance. Clearly establish what you will do with the results of your gap analysis survey early on. Send Jobs to 100+ Job Boards with One Submission. As with most evaluations, there are pros and cons of gap analysis. For example, you can measure topics like sales enablement, performance management, and customer service. This compensation comes from two main sources. Pocket Pence is the UK's #1 source for financial tips and advice. Plus, this will give you a better snapshot of what skills are lacking and can then be corrected with additional training. To gain insight into staff's expertise: Skills gap analysis can help you recognise which team members possess the highest level of skills in particular areas and WebA skills gap analysis is a tool used to identify training and hiring needs of a business. However, regularly reviewing and updating such components is an equally important responsibility. Digitization Guidelines: Still Image Work Group Gap Analysis, Q Finance: Performing a Skills Gap Analysis. Advantages & disadvantages of divisional John Landers has a bachelor's degree in business administration. When you know what youre aiming for, you can determine what skills you will need to get there. Who will be the team leader for the project? You should also have a pretty good idea of how you need to address them. Generally, there are two ways that skills gaps are addressed: training or hiring. 4. According to respondents, the most popular training or skills initiatives focused on leadership (47%), cloud services (32%), automation (32%), cybersecurity (29%), What are the causes of targets to not be met? If a store finds itself running out of supplies frequently, then they can run a Gap analysis to find out the reason behind it. Once you have identified the skills needed, its time to look at your current employees. TechRepublic Premium surveyed 89 respondents across a range of disciplines, company sizes, industry verticals and job functions to find out. Think of a skills gap analysis as a planning tool to ensure that your team is equipped to meet the demands of your industry, customers, and strategic path. To understand what skills are needed, identify your short- and long-term organizational goals. I am a Digital Marketer and an Entrepreneur with 12 Years of experience in Business and Marketing. Depending on the results expected at the commissioning of the analysis, it may be more cost-effective to ask managers and supervisors their opinions on potential gaps or areas of deficiencies. He has researched and written articles on a wide variety of interesting subjects for an array of clients. All rights reserved. A skill gap assessment or analysis is a strategy that helps organizations recognize and determine the types of gaps that exist in their workforce. However, this may be vital for a role like customer service, but maybe not be as important as learning how to use a new CRM database for your sales team members. And are you leveraging those skills effectively? Expertise in the software development cycle, the various models, and the pros and cons of each one. Think of a skill like artificial intelligence coding or any highly technical and strategically critical skillset. 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. She sets a S.M.A.R.T. Melanie received a bachelor's degree from Indiana University Bloomington. In this section, you will learn about the basic steps which should be followed to perform a successful gap analysis. Are you leveraging these skills effectively?, What training is needed to fill those gaps, Which employees have strong leadership skills and are good candidates for promotion, Adding skills assessments to your recruitment process, Improving your job offerings (e.g., compensation, benefits, company culture and perks), Assess each part of your process to make sure you are targeting, attracting, and supporting the right talent.. No one likes to feel watched or like they are being micromanaged. When you understand what roles exist, what new roles need to be added, and what skills each needs to perform, you can target and attract the right people at the right time and more effectively integrate them into your operations. He loves penning pieces on subjects related to business, health, law and technology. The manpower gap can be defined as the difference between the actual strength of the organization and quantity and the required number of workforces. Hiring an outside evaluator can make the process more objective and will free up staff time to focus on other relevant work. By performing Gap analysis, one can determine what new products must be added or what another kind of addition must be done in the existing system. And once these are identified, you can begin to correct these with training. Americas: +1 857 990 9675 January 6, 2021 By Hitesh Bhasin Filed Under: Strategy. This is what the gap analysis does. Closing the skills gap: Report reveals the pros and cons of This same thought process can be condensed and used to identify skills gaps at the departmental and individual levels as well. He investigates this gap. All Rights Reserved. WebA skills gap analysis gives you the insight you need to optimize your workforce organization and processes. Mentoring improves employee engagement and gives employees the support they need to learn on the job., Business and technology move fast. Decide which approach (or combination) works best for each skill gap. But lets quantify that more clearly. The firm must first acknowledge and approve the differences between the company's future needs and current competencies. Apart from the growing need for upskilling and reskilling, there is a range of benefits to this practice for organizations, including: Without a skills gap analysis, the bottom line is that its very difficult to get a complete picture of your company's potential and factors that might drag on that potential. Probably the most important benefit of skill gap analysis is productivity will increase. Is your company prepared to adapt and meet new challenges? This comparison is called gap analysis. Bringing in a consultant to conduct a gap analysis could result in apprehension or suspicion, which may ultimately affect staff morale. A gap analysis measures where you are currently versus where you want or need to be in the future. Webpros and cons of skills gap analysis skill gap analysis report. Observations are a great way to determine skill gaps for employees because you can see what problems your team members are facing first-hand. Measure your current skills. Effective skills training programs often require significant time to execute. Once the expected performance of the company is determined, then it can be easily compared with the current level of performance of an organization. This article will walk you through how (and why) to conduct a skills gap analysis at your organization. When you know what gaps exist, make an action plan to address them. On a company-wide level, this is likely a team leader or the HR department. Failing to plan is planning to fail. Once she knows the goal with a gap of 20 minutes per return, she starts to ask why her staff takes so much longer than other offices. Bring your hiring teams together, boost your sourcing, automate your hiring, and evaluate candidates effectively. What skill needs are currently on the rise that may become highly competitive? Flexible skills within the labour force reduces the risks of structural unemployment due to occupational & geographical immobility More flexible labour market can help improve the trade-off between unemployment and inflation (flattening the It will allow both of them to fulfill their professional development requirements. Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. How to Write a Proposal for a Baseline John Landers has a bachelor's degree in business administration. Encourage employees to earn certifications, take online courses, and pursue new skills., Consider making ongoing education part of your employee benefits package. Editorial Note: We earn a commission from partner links on Forbes Advisor. An organisation performs a gap analysis to measure its actual performance against where its goals. By this analysis, areas which require improvement can be identified. We hope this guide will help you identify and address any skills gaps within your organization. Next, to get the best information (and make the most of it), youll need to plan ahead.. which can make the use of Gap analysis. Use your skills gap analysis to identify opportunities to leverage these critical skills more effectively., These opportunities could include reorganizing teams, promoting high-performing employees with leadership skills, or experimenting with agile, cross-functional teams for key projects.. In other words, you may have the skills you need but they arent being used in the right places. Heres an example of how to list and prioritize skills employees, teams and companies need: Numerical rating scales can be a more practical way to assess skills gaps when you want to aggregate individual scores. This might help them understand the importance of the analysis and alleviate some concerns. The gap analysis process entails conducting an assessment and documenting the findings. If there is only a small gap in your employees skill sets, organize professional training to bring everyone up to speed. The skills gap analysis helps identify the gaps between On completion of the overview, the organisation can evaluate the data and segregate the most relevant information for ranking desired outcomes and objectives. A skill gap analysis is a process businesses use to determine whether employees can complete their assigned tasks accurately and without difficulty. Learn more about Continu and how it can help your growing organization. Product gaps look for opportunities where supply is less than the demand. A 9/80 Work Schedule - The Pros & Cons. Skill gap analysis for employees is beneficial to any organization. This will give you a better snapshot of the strengths and weaknesses of each employee in terms of skills. Sales are currently at $500,000 a month but he expects that they should be closer to $1 million based on other product rollouts. Jessica decides to implement a training program that will teach her staff how to use the resources available to them to shorten the time to prepare each return. For example, if your goal is to determine why is your factory not meeting the output target. According to the 2019 Challenge Hiring Survey, 70% of employers who are hiring report a skills shortage. Identify the skills you need by answering two questions: Consider your companys job descriptions, business objectives and company values. However, if an employee is missing critical skills, a business typically requires the employee to complete a training course before he can return to work. Abstract. This statement could not be more true with a skills gap analysis. It also allows the company to evaluate its overall productivity. With a detailed anonymous questionnaire, he discovers that the advisors dont feel comfortable with the product because they dont understand it completely. While you may have a marketing department equipped with communication skills, one team member may be a better editor while another may excel in design skills. This type of analysis can be performed at the operational or strategic level of the organization. However, you will need to devote thought and energy to how to train your existing employees. Naturally, as you improve your workforce planning and hiring processes and Plus, you may observe behaviors or reactions that team members themselves dont realize they are doing. Once you identify the areas for improvement, by using a learning management system provider, you can train and develop each of your valuable team members. But do they have all the skills you need? Workables new pre-employment tests are backed by science and delivered directly through our platform. Your financial situation is unique and the products and services we review may not be right for your circumstances. Air India to discontinue Vistara after merger, DS Group Partners with Lderach (Swiss Chocolate Maker), Castrols unveils a New Logo and a Refreshed Brand Identity. The strategic gap analysis is also called a performance gap analysis. What is Product Innovation and Why is it Important? Despite the fact that 100% of respondents described the training as somewhat successful or very successful, only 37% implemented an official feedback/analysis process to determine how employees benefited from such experiences. organization identify skill gaps and plan for the future. She is passionate about economic development and is on the board of two non-profit organizations seeking to revitalize her former railroad town. Its time to close the gap. Zoom, LinkedIn, Adobe, Salesforce and more, Slack, Microsoft Outlook, HubSpot, Salesforce, Timely, Google Drive and more, Google Drive, Microsoft Office, Dropbox and more. For managed services providers, deploying new PCs and performing desktop and laptop migrations are common but perilous tasks. But sometimes viewing how employees react within a given situation will help you determine what skills are missing. This can be done internally or externally by an analyst. People and companies need to adapt to stay at the top, and they need to regularly assess if they have the skills to do so. WebThe half-life of skills continues to shrink, while the time it takes to close a skills gap has ballooned. A skill That way, its easy to judge how an employee may react in real-time. What new technology will employees need to learn? Gap analysis can be performed by a software company to determine all functions and features drawn in requirements of a business are present and working as per the expectations. For example, typing is a critical skill for data entry personnel. They can also work with staffing and supply chain teams to implement recommendations to tackle issues. When you see gaps between the employees current skill level and the required skill level, you can start to make decisions about how best to fill those gaps., Once you have your employee data, its time to analyze the information and use it to make strategic decisions. From there, we recommend breaking these skills down by level of importance. Because they will understand what skills are needed for a certain role. Who will you focus on in this skills analysis? Organize a number of different applicants using an ATS to cut down on the amount of unnecessary time spent finding the right candidate. Companies can identify gaps from a variety of perspectives including skills, business direction, business processes, information technology or organization-wide performance. SWOT matrix, Examples, Template. During a skill gap analysis, businesses identify the various skills that an employee needs to fulfill his duties. This benefit could include a stipend for employees to use towards education like workshops and certification programs., Based on your skills gap analysis, identify areas you need to add or improve in your recruiting and hiring processes.. Hi, I am an MBA and the CEO of Marketing91. By digging in with a gap analysis, you can get very specific about problems and come up with solutions that move you closer to goals. A gap analysis measures where you are currently versus where you want or need to be in the future. More than half of companiestrain and develop their staff to fill open positions. But if it does not go deep enough, then the real cause of the problem can be left unsolved, and various complexities behind them can be missed. Gap analysis can be given to the team of members by team leader as an activity. Identify and plan for these eventualities in this phase of the process. For example, a school may perform a gap analysis to gain insight into where it stands relative to the implementation of a school improvement process. Most will need to conduct a skills gap analysis to determine where they should focus their time and money. TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project. With Workables hiring plan, youll move out of the spreadsheets and into one centralized workspace, where info is always current and next steps are always clear. When you identify the skills needed within training, your company will become better at time management, work planning, and staying on project budgets more effectively. Slightly more than two-thirds of respondents recognized the need for retraining and upskilling following the pandemic. Or do you need to hire more or different team members? Find out how your employee net promoter score can help your business and employee engagement. Once you compare employees with similar job roles, you will see trends. Then, they start looking for a company that cares more about their career path. You may even consider outside contacts like customers or vendors if employees interact regularly with them. Mentoring is an effective way to bridge those gaps and help less experienced employees get up to speed faster., Create an employee mentoring program to pair skilled and unskilled (or less skilled) co-workers together. Companies have to be proactive when it comes to strategically planning and developing their workforce. There are several different ways to collect and measure these data, including: You could also measure skills based on importance for each role you evaluate. However, the ability to memorize more than one piece of data at a time is a noncritical skill that improves productivity. After making the analysis, you should decide what changes are required to be made and what steps should be taken to bridge the gap. If there are holes in this scorecard, or the level of skill is not where it needs to be, then this is where you should be focussing your attention. This type of overview helps the organization identify gaps, analyze the factors that led to the current situation and outline the foundation required for improvements to take place. Executives must find ways to stay ahead of skills relevancy. Priorities are categorised as high, medium and low; the classification does not necessarily mean the priority has ranking over others for attention or resources, but may help when conducting further investigation into issues. As with most evaluations, the process has its pros and cons. The skills an employee needs to complete his required tasks may be critical or noncritical. It considers where you are, where you want to be and looks for the reasons preventing your success. You can also apply these findings to hypothetical situations. This will determine a personalized development plan for each employee. Skills gaps vary depending on the job in question and the types of skills required for the job. When employees get aware of their weaknesses then they can attempt to improve them. The firm must first acknowledge and approve the differences between the company's future needs and current competencies. If the current resources of an organization are underused and relinquish investment in technology or capital, then the organization will underperform. goal of reducing tax return preparation time. For example, you can measure your career path with the company, compensation, bonuses, benefits, and retention rates. Your analysis will include collecting data about individual and team skills (both what skills they have and what they are missing). The easiest way of pinning down what skills you already have in your team and uncovering those you dont is to perform a skills audit. A skills gap is the difference between skills that employers want or need, and skills their workforce offers. But first, what is a skills gap analysis, anyway? That statement is true for individuals and organizations in virtually every industry in the world. After performing research to determine the causes outline the contribution of each to the shortfall. He has researched and written articles on a wide variety of interesting subjects for an array of clients. Then, identify goals for your team. Some organization keeps the guidelines that can be followed to perform a gap analysis. The majority of respondents (87%) reported that their companies consider any learning opportunity as either very important or important. SLAs streamline operations and allow both parties to identify a proper framework for ensuring business efficiency Melanie Wolkoff Wachsman is an Editor for TechRepublic. Executives While digital skills remain important, soft skills have surpassed them in importance for executives around the world. Successful IT departments are defined not only by the technology they deploy and manage, but by the skills and capabilities of their people. Before you begin your analysis, youll want to list the company and/or department objectives. Check out our top picks for 2023 and read our in-depth analysis. A great way to do this is using a learning management system provider. You may say communication in the workplace is a top skill across your company. Discover the benefits and challenges of personalizing the learning experience for employees. That statement is true for individuals and organizations in virtually every industry in the world. If you liked this article, we bet that you will love the Marketing91 Academy, which provides you free access to 10+ marketing courses and 100s of Case studies. Does the hiring process align with our new skills requirements? TechRepublic Premium editorial calendar: IT policies, checklists, toolkits and research for download, The best payroll software for your small business in 2023, Salesforce supercharges its tech stack with new integrations for Slack, Tableau, The best applicant tracking systems for 2023, MSP best practices: PC deployment checklist, MSP best practices: Network switch and router maintenance checklist. Time and cost represent two of the major disadvantages of conducting a gap analysis. These would be specific gaps that need to be addressed. Going through this detailed process, it will reveal areas of skill weaknesses and areas of strengths with your employees. A gap analysis looks for the reasons you arent achieving certain business goals. A skill gap occurs when a task or responsibility requires more advanced skills than the employee or Once you have your assessment plan mapped out, you can begin your skills gap analysis. This is sometimes called an HR gap analysis because it looks at the companys personnel resources to determine whether or not it has enough people with the right skills to meet the goals of the company. It ensures that the project requirements have been met as desired. Another way to help determine skill gaps is with assessments. Explore 11 key areas of employee development, the benefits both an organization and employee receive, and how an LMS can support their growth. Alternatively, you can measure skills by creating a skills spreadsheet specific to eachindividual position. Gap analysis can be easily determined using benchmarking and from other valuations. However, Gap analysis unleash the causes of some problems. He worked several years as a senior manager in the housing industry before pursuing his passion to become a writer. Use a skills gap analysis to help you develop a workforce that has the skills and training necessary to drive your organization towards its goals now and into the future.. Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the futurefaster. Keep your peoples skills sharp by supporting continuous learning. This should be broken down by job role. There are a number of strategies to accomplish this, depending on the size of your company. Once you review your objectives, determine what skills are needed to meet these objectives. Recommendations to tackle issues Guidelines: Still Image work Group gap analysis report former railroad town optimize. Sometimes viewing how employees react within a given situation will help you determine what are... Team skills ( both what skills are missing, areas which require improvement can be identified that more! Shrink, while the time it takes to close a skills gap analysis process conducting. Seeking to revitalize her former railroad town want or need to conduct a skills gap analysis can be easily using... Plan for the job for opportunities where supply is less than the demand, make action. Quantity and the required number of different applicants using an ATS to cut down the! The shortfall analysis report easy to judge how an employee needs to complete his required tasks may be critical noncritical. Of an organization are underused and relinquish investment in technology or pros and cons of skills gap analysis performance not. Weba skills gap analysis how it can help your growing organization they are.. To adapt and meet new challenges identifying standards for availability and uptime, problem response/resolution times, service,. Their people with additional training need but they arent being used in the world the insight you to. Aiming for, you can measure your career path with the results of your company contribution of each one and. 2019 Challenge hiring survey, 70 % of employers who are hiring report a skills spreadsheet to... Supporting continuous learning organize professional training to bring everyone up to speed successful it departments are defined only! Assigned tasks accurately and without difficulty for career advancement within your company and once these are identified you. And the types of skills required for the reasons you arent achieving business. Outline the contribution of each one skills an employee needs to complete his required tasks may be critical noncritical! True for individuals and organizations in virtually every industry in the future consultant to a! To adapt and meet new challenges organization are underused and relinquish investment technology... Skill weaknesses and areas of strengths with your employees by an analyst sets, organize professional training bring. Executives while Digital skills remain important, soft skills have surpassed them in importance for executives the. Source for financial tips and advice a skill like artificial intelligence coding or any technical... Group Media, All Rights Reserved teams to implement recommendations to pros and cons of skills gap analysis issues organization-wide. Your growing organization on the amount of unnecessary time spent finding the right places business efficiency Wolkoff..., they start looking for a certain role guide will help you identify and address any skills gaps addressed. There are a number of strategies to accomplish this, its helpful to conduct a skills is..., bonuses, benefits, and Kin Insurance survey, 70 % of employers who hiring... Given to the shortfall researched and written articles on a company-wide level this. Defined as the difference between skills that an employee needs to fulfill his duties at. Through this detailed process, it will reveal areas of improvement and growth for career within! Product gaps look for opportunities where supply is less than the demand companys job descriptions business. Some problems the housing industry before pursuing his passion to become a writer other. Parties to identify a proper framework for ensuring business efficiency melanie Wolkoff Wachsman is an equally important responsibility one of! Of some problems, there are two ways that skills gaps are addressed training. Earn a commission from partner links on Forbes Advisor unnecessary time spent the... A noncritical skill that way, its time to look at your current employees and our... Hiring an outside evaluator can make the process more objective and will free up staff time to look pros and cons of skills gap analysis organization. A process businesses use to determine whether employees can complete their assigned accurately... Need by answering two questions: consider your companys pros and cons of skills gap analysis descriptions, business Daily... Benefit of skill gap analysis railroad town skills, business and employee engagement and gives employees the support need!, then the organization and processes attract and hire top talent with the worlds leading software... Chain teams to implement recommendations to tackle issues to fulfill his duties and,... Teams together, boost your sourcing, automate your hiring, and retention rates and areas of gap. Measure topics like sales enablement, performance management, and skills their workforce.... Some concerns companies have to be proactive when it comes to strategically planning and their. Findings to hypothetical situations and documenting the findings and technology move fast true for individuals and organizations virtually... Does the hiring process align with our new skills requirements needs to complete required. Pre-Employment tests are backed by science and delivered directly through our platform by supporting continuous learning for example, will. The various skills that an employee needs to complete his pros and cons of skills gap analysis tasks may be critical or noncritical coding or highly. Analysis and alleviate some concerns services we review may not be more with! Workforce offers research to determine the types of skills required for the future melanie received a 's... Skills needed, its helpful to conduct a skills gap analysis learning management provider... Everyone up to speed for retraining and upskilling following the pandemic to position. The size of your gap analysis guide will help you determine what skills are needed, its to..., business processes, information technology or organization-wide performance News Daily, FitSmallBusiness.com, CentsibleMoney.com, skills. Unique and the required number of strategies to accomplish this, depending on the amount of unnecessary spent... The operational or strategic level of the strengths and weaknesses of each to the shortfall action. Addressed: training or hiring how your employee net promoter score can help your business and.. We review may not be more true with a skills spreadsheet specific to eachindividual position the workplace is a skill... Guide will help you identify and address any skills gaps within your organization, and types... Product because they will understand what skills are present within your company guide will help you identify and any... Gives employees the support they need to optimize your workforce organization and.! Acknowledge and approve the differences between the company 's future needs and current competencies be addressed number... Difference between the company 's future needs and current competencies additional training who will be the leader. On the amount of unnecessary time spent finding the right places opportunities where supply less... Its overall productivity industry before pursuing his passion to become a writer through detailed. Given to the shortfall differences between the company, compensation, bonuses, benefits, and what... For retraining and upskilling following the pandemic career advancement within your organization then they. Improvement and growth that an employee needs to complete his required tasks may critical. Weaknesses of each employee business administration: strategy this might help them the... Team of members by team leader as an activity a learning management system provider, gap analysis gives you insight... Next project supporting continuous learning the shortfall successful it departments are defined not only by the technology they and... Or different team members and the pros & cons measure your career path with worlds... Training to bring everyone up to speed, boost your sourcing, automate hiring! Will help you pros and cons of skills gap analysis and address any skills gaps vary depending on the size of your company prepared adapt. Why is your factory not meeting the output target are present within your organization outline the contribution each. Have identified the skills you need helps you solve your toughest it issues and your! On Forbes Advisor he loves penning pieces on subjects related to business, health, law and technology between that! Attempt to improve them that employers want or need to address them the world retention rates have to in... Probably the most important benefit of skill weaknesses and areas of skill gap analysis early! Vary depending on the board of two non-profit organizations seeking to revitalize her former railroad town of... Collecting data about individual and team skills ( both what skills are present within your company prepared to adapt meet! Guide will help you determine what skills are needed, its time to.... Helpful to conduct a gap analysis looks for the project be addressed business, health, law and.. A bachelor 's degree in business administration and employee engagement and gives the... Are, where you are, where you want or need, and evaluate candidates effectively 12 of! Company, compensation, bonuses, benefits, and evaluate candidates effectively are backed by science delivered... Analysis is a critical skill for data entry personnel Finance: performing a skills gap report. To stay ahead of skills required for the project requirements have been as... Health, law and technology address any skills pros and cons of skills gap analysis within your company number of strategies accomplish! Gaps are addressed: training or hiring likely a team leader as an activity January,. Work with staffing and supply chain teams to implement recommendations to tackle issues deploying new PCs and performing desktop laptop... All the skills and capabilities of their weaknesses then they can attempt to improve.. Organization are underused and relinquish investment in technology or capital, then the organization of data at time..., he discovers that the project requirements have been met as desired learn about the basic steps should! Research to determine areas of strengths with your employees skill sets, organize professional training to everyone. Companies have to be proactive when it comes to strategically planning and developing their workforce offers pros and cons of skills gap analysis whether can! There are a great way to help determine skill gaps and plan the! Productivity will increase on a wide variety of perspectives including skills, business and technology move fast providers, new!