Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Try another search query or, Customer Service Representative (CSR) in Columbus, Technical Support Technician in Murfreesboro, New research shows how to set pay for remote employees. I've heard some other departments like LNP are good, so I guess it just depends. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. Verizon. 14.7 , While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. job seekers every month in choosing their right fit company. Follow us. Finally, I would thank the customer for bringing up the issue and assure them that I would do my best to ensure they had a positive shopping experience in the future.. , Very great film for the experience. The information shown here is a reporting of information included in the company's proxy statement. 74. Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. Use our tool to get a personalized report on your market worth. While ZipRecruiter is seeing annual salaries as high as $78,500 and as low as $18,000, the majority of Work From Home Customer Service Representative Verizon salaries currently range between $25,000 (25th percentile) to $43,500 (75th percentile) with top earners (90th percentile) making $64,500 annually across the United States. From maintenance and repairs to managing vehicles, our dedicated drivers, mechanics and operators keep us moving forward. At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. Great customer service is highly recommend . World-class training Develop your skills at every level. Gothamist is a website about New York City news, arts, events and food, brought to you by New York Public Radio. Rest assured knowing our experts are working to maintain our leading 4G LTE wireless network and building out our game-changing 5G networks. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Salary Profiles. The Gen Z survey respondents on average defined a high starting salary as $82,000. Voice of the Customer (VoC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. Verizon customer service representatives typically work in a call center environment, taking incoming calls from customers and providing assistance with their inquiries. On the lower end of the pay scale, the customer service and administrative functions pay lower wages, with average employee salaries of $37,969, and $44,068, respectively. No, the pay is not good at Verizon Communications. Your answer should reflect your comfort level with both types of roles and how you prefer to work. Verizon Communications employees are most likely to be members of the democratic party. Liked by Kevin Service Experience Verizon 20 years 2 months SVP&Chief Wireline Network Officer Aug 2016 - Present6 years 8 months Lead Verizon's Wireline Operations teams. What Does a Director Of Revenue Management Do? Privacy Policy. For interns and other positions that are paid hourly, weekly or monthly, we have annualized their base salary for easy comparison based on a 40 hour work week and 50 weeks worked per year. Here's a list of open jobs, locations, and release dates at Verizon. We're committed to being your source for expert career guidance. Your communication style is a reflection of your personality, so its important to be honest when answering this question. Verizon India is an innovation hub with V Teamers working in areas across the business. Was a key holder so i had many more requirements than just sales. All rights reserved. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. Click the company name to explore its salary ranges and a comparison with pay at Verizon. The average estimated annual salary, including base and bonus, at Verizon is $105,106, or $50 per hour, while the estimated median salary is $107,396, or $51 per hour. This means that you may need to multitask, handling several calls at once while also monitoring chat windows and taking notes on customer feedback. The average Verizon salary ranges from approximately 1.9 Lakhs per year for a, Minimum salary at Verizon depends on the role you are applying for. Although Bell Atlantic was the surviving company name, the merged company moved its headquarters from Philadelphia to NYNEX's old headquarters in New York City. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. Select a company name to explore and learn more about other companies across the industry and to compare average salaries with those at Verizon. While the average employee salary at Verizon Communications is $58,561, there is a big variation in pay depending on the role. lakhs You may also be responsible for resolving customer issues quickly to ensure the company meets its service level agreement. As part of a rebranding of the Baby Bells in the mid-1990s, all of Bell Atlantic's operating companies assumed the holding company's name. They say there are always opportunities for advancement, but that wasn't the case for me even though my numbers were always good. Total Cash Compensation information is comprised of yearly Base Pay and Bonuses. Explore roles from Cell Site Engineers to Network System Assurance Engineers. Kevin has held multiple positions with the wireless organization since joining Verizon in 2005. Sharonville It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. Ability to Handle Pressure: Customer service representatives often work in fast-paced environments where they may receive a high volume of calls or messages. Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. https://www.verizon.com. Here are some companies in the same or similar industry as Verizon. Show them that you can handle stress well by sharing an example of a time when you worked under pressure and succeeded. Competitive and very challenging environment. Stay connected with news However for a complete and definitive understanding of the pay practices of any company, users should refer directly to the actual, complete proxy statement. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Helping over Our Credo is the foundation of who we are and how we operate. Make your contribution now and help Gothamist thrive in 2023. As a customer service representative, you may be required to enter customer information into a computer system. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. Great place to improve communication , and sales skills . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Working at verizon was very productive and challenging . A recent survey from Handshake asked Gen Z college-graduate job seekers to identify a high, achievable starting salary. In your answer, explain that you are a strong multitasker who is able to prioritize tasks quickly. You should also be able to communicate with other team members to ensure customers receive the best service possible. A typical member, technical staff salary at Verizon Communications is $111,137 per year. Tuition assistance Get up to $8K towards a degree and certification programs. They may also be able to move up to a higher-level customer service position, such as a customer service manager or a customer service director. You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). Here are some other companies that are located close to Verizon. Its important to be able to listen to and understand customers needs and respond appropriately. The most enjoyable part of my job is troubleshooting. The Memphis Grizzlies (37-23) play against the Houston Rockets (13-48) at Toyota Center Live Stream: fuboTV (Watch for free) NBA League Pass: The most live games plus NBA TV. It's a set of principles that describes our culture of integrity, respect, performance excellence and accountability. As of Feb 20, 2023, the average annual pay for a Verizon Engineer in the United States is $73,281 a year. 20. A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. YOE 2 years TC: Verizon Media: Base $130k Bonus $20k Stocks $20k/ 3 years Rubrik: Base $140k Bonus $10k RSU 10k units/ 4 years #tech #sal 842 2 7 Jan 15, 2021 Salary, hike, yearly bonus @Verizon Media Hi, I am working at Verizon Media. Verbal Communication: Verbal communication is the act of communicating with others through speech. , Verizon Overview Website: www.verizon.jobs Headquarters: New York, United States Size: 10000+ Employees Founded: 2000 Type: Company - Public (VZ) Industry: Telecommunications Services Revenue: $10+ billion (USD) Remote work also allows for better collaboration between teams, as well as improved customer experience. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. Bell Atlantic, the surviving entity, changed its name to "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. Salary estimates are based on | Great environment to gain patience with customers . tests skill level in all areas. For more information, please see our The average salary of Verizon jobs will vary according to location, department, and job description. Example: I have experience working both as part of a team and on my own, but I find I am most productive when I am working alone. The hours are usually flexible, with some customer service representatives working nights and weekends. Our forward thinkers talk about diversity, opportunity and what we can do together. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. Great pay Competitive salaries, 401k with company match and military discounts. Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager Again, the pay was great, but it wasn't worth me losing my sanity. VERIZON COMMUNICATIONS INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. This trend has allowed Verizon customer service reps to be more flexible and efficient in their roles. OH. Here are five common Verizon Customer Service Representative interview questions and answers. 1k company reviews, including all My employment at Verizon was a great career. The green line within each bar represents the median salary for that position. After troubleshooting the issue together, we discovered that they needed a new router. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. Pay ranges for the same job title may differ based on the location and the responsibilities, skills, experience, and other requirements for a specific job. OH. Were honored to receive these awards. Keeping our fleets up and running is critical. For those interested in conducting a detailed compensation analysis, we recommend that you review the entire proxy statement. Was an overall decent experience. | Like Verizon Wireless workers, numerous American workers avail themselves of health insurance financed by their Read more, Compare the work satisfaction, stress and gender at Verizon Wireless with similar employers, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. Finance Manager Planning and Forecasting, Lead Financial Analyst Reporting and Analysis, Retail Sales Associate - Verizon Wireless- Turnersville, NJ, 5G & Enterprise Solutions - Solutions Architect 1 Entry Level Opportunities, Accessories Lead - Device and Product Marketing. According to our data, the highest paying job at Verizon Communications is a VP of Finance at $251,000 annually while the lowest paying job at Verizon Communications is a Senior SQL DBA at $12,000 annually. Employees Posted at 01:41h . Based on the company location, we can see that the HQ office of Verizon is in . Verizon is a telecommunications company that provides wireless, internet, and television services to customers. Here's what people are saying about Verizon. Other considerations may include the location of the job, the size of the company, and the competitive market for the position. Enter your annual salary (CTC) and 2 salaries reported. Verizon, AT&T, T-Mobile tout Super Bowl mobile network updates | SDxCentral 2 salaries reported. Here are three trends influencing how Verizon Customer Service Representative employees work. Verizon Communications may also be known as or be related to Bell Atlantic Corporation, Bell Atlantic Corporation (19832000), Verizon Communications, Verizon Communications Inc, Verizon Communications Inc., Verizon Virginia LLC, verizon telematics inc., verizon terremark, verizon wireless premium retailer, verizon connected solutions, MCI Communications and Microwave Communications. . Two lines of Start. Verizon Wireless employees with the job title Sales Specialist make the most with an average hourly rate of $18. Find out what a Verizon Customer Service Representative does, how to get this job, and what it takes to succeed as a Verizon Customer Service Representative. Verizon overall rating is based on Cookie Notice To be hired as a Customer Service Representative at Verizon, applicants must have a high school diploma or equivalent. Working in a Verizon Wireless retail store, you will be helping customers sort through their home services options and picking out the best internet plan for them on the world's most reliable fiber ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago. Thorough reviews have been conducted to assure this data accurately reflects disclosures. Find your market worth with a report tailored to you, No results found. Understand customers needs a strong multitasker who is able to communicate with other team members to ensure the company proxy! A degree and certification programs various employees of Verizon are most commonly found in the United States is $,. Recommend that you can remain calm and helpful even when faced with challenging situations similar industry as.. 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